Terms of users
TERMS OF USE
Welcome to www.galardo.com
Users are obliged to use the Agency’s website in a way that doesn’t
damage or endanger its employees and directors.
The goal of our website is to provide you with access to the most
comprehensive network of real estate products/services. Please read these terms
carefully before using our website.
Identification of
" GALARDO " LTD.
Art. 1. (1) “
GALARDO “ LTD is a trading company, registered in the
Commercial register of the Registry Agency with seat and head office: Sofia, 7
A “ Lvov “ str., mailing address: Sofia, 96 “ G. S. Rakovski” bld., fl. 2 ,
BIC: 175259391, tel.: +359 2 821 21 21, e – mail: office@galardo.bg
Art.1. (2) „ GALARDO “ LTD is registered as Personal Data Controller at
the Commission for Personal Data Protection of Bulgaria with № 256805/ 31.07.2017
Art. 1. (3) In these terms and conditions „ GALARDO “ LTD will be called
in short GALARDO, an / the Agency or the Company.
Terms for using
the website www.galardo.com
Art. 2. (1) Terms of using the website www.galardo.com include the common
conditions and policies – on privacy policy, the provided services, commercial
communications, assignment of contracts and prices for the offered services, on
the measures against money laundering, on cookies, on intellectual property
rights and on liability, in case of non-compliance with these policies, all
together governing the relationship between GALARDO on the one hand and users
visiting www.galardo.com
Art. 2. (2) Before using the informational and commercial services of
GALARDO, The Users should read the terms of use of the website www.galardo.com.
The Terms are meant to protect all of our website visitors and your use of this
Web Site signifies your agreement with these Terms. If you do not agree with
these terms, do not use this website.
Privacy policy
Art. 3. (1) GALARDO is registered as Personal Data Controller at the
Commission for Personal Data Protection of Bulgaria with № 256805/ 31.07.2017 . The Company
is a holder of personal data and information processing licence, which could
connect with and could identify a certain person and which data and information
is stored by the Agency through the services and the company’s activity.
Personal data is processed under the terms of this Privacy Policy.
Art. 3. (2) The Privacy policy is applicable to all web site
users – these who use the services provided by the Company without registration
or via subscription, and those who are registered or subscribed for these
services.
Art. 3. (3) The services provided by the Company are not intended to
store any personal data for users under the age of 16.
Art. 4. According to the terms of General Data Protection Regulation No
2016/679 (EU), personal data is described as:
“Any information relating to an identified or identifiable natural person
(‘data subject’). An identifiable natural person is one who can be identified,
directly or indirectly, in particular by reference to an identifier such as a
name, an identification number, location data, an online identifier or to one
or more factors specific to the physical, physiological, genetic, mental,
economic, cultural or social identity of that natural person.”
Art. 5. (1) GALARDO stores: registration information; information
necessary for contracts concluding; any information from the social media that
the user agree to be shared with the Company; any information about the
Company’s activity when the user apply to or operate with the Agency’s service.
a) Registration information is information that the users provide to
register themselves for the Company’s service, to create an own profile, to
subscribe for newsletter or to make a request. The registration information
could include – name, e-mail address, telephone/mobile number, permanent
address, country.
b) Information necessary for contracts concluding is such one which
consists of identifying data and is used for certifying the identity of the
user while concluding contract, and this information could include – three
names, PIN, details from ID card, correspondence address and permanent address,
as well as certain categories of specific data, for example marital status.
c) Information from social media. If the users access a Company’s service
through the service of a social network or if they connect a Company’s service
to the service of such media/network, the Company could store also account
information or user’s name connected with this service, every information or
content shared between the Agency and the social media after the agreement of
the user, including a profile picture, e-mail address, as well as other public
data.
d) Activity information. When users access request with the services of
the Company, we could collect data about those requests. "Cookies"
and other similar technologies, could be used for collecting and saving
information about the used company's services from your side, such as: pages
you visited from our website, content you have accessed, search requests,
advertisements you've seen, which information could contains: IP address, web
browser type, device type data. For more information please visit our Cookies
Policy.
Art. 5. (2) GALARDO doesn’t process with personal data revealing racial
or ethnic origin, political opinions, religious or philosophical beliefs, or
trade union membership, data concerning health or data concerning judicial
records.
Art. 5. (3) The Company’s services may be connected with links to other
websites owned by unrelated companies and may contain advertisement or offer
content, functionality or apps created and supported by unrelated companies .
The contents of these websites are not related to GALARDO and we are not
responsible for their contents.
Art. 6. (1) The personal data the Agency collect from and for the users
is used for service provision by assessment, analysis and improvement of these
services according to the expectations and interests of the users; to increase
subjects’ satisfaction with the use of the Company’s services by providing
appropriate and interesting content; to offer with the clients’ agreement a
qualifying client service, to communicate with the clients to answer their
requests; to send offers, promotions and other marketing communication (on
e-mail, SMS, by phone call, chat or social network), connected with the
provided services and products in the real estate business by the Company and
other related entities and/or partners including companies under the brand of GALARDO
; after your prior agreement the Agency shall send you electronic newsletters
according to you interests.
Art. 6. (2) GALARDO could use for any goal or to share it with third
parties anonymous information or information that doesn’t allow the direct or
indirect identification of the user as a certain person.
Art. 7. (1) Personal data processing is necessary in regard with the
provided services; in connection with the applicable law regarding the GALARDO ’s
obligation to store such data; concerning the economic activity of the Agency
on the grounds of the legal interests of the Company and its contractors, as
the data processing is according to a strictly prescribed order.
Art. 7. (2) Each user has the right to withdraw his / her agreement for
personal data processing by sending a message to the following e-mail address: office@galardo.bg
Art. 8. Personal data is handled both automatically and manually and it's
protected via appropriate security measures, taking into account the technical
progress, implementation costs as well as the type, purpose and the scope of
the processing. The Company establishes appropriate administrative, technical, staff and physical
measures for protecting personal data which contains, from loss, stealing,
unauthorized use, disclosure or modification.
Art. 9. The Agency could share personal data only for the goals of this
Privacy Policy with the following categories of recipients on the territory of
the European Union or out of it according to and in regard with the regulation
under the terms of this section.
a) third parties providing services which process data or are obliged to
process it when this is required by the existing legislation, providers of
services that support or maintain the Company’s services (such as IT
specialists, experts, consultants, lawyers);
b) related entities in the capacity of controllers or personal data
processors;
c) competent authorities;
Art. 10. Any personal data shall not be exported without the informed
agreement of the user.
Art. 11. (1) At any time each user has the right to:
- to receive a confirmation if their data exists or not, to be informed
about the content and the source, as well as to check if the personal data is
true and to claim for correction, actualization or change;
- to claim for deletion, anonymisation or limitation of the personal data
processing if this data is processed in breach of the legislation;
- to make an objection against the personal data processing on legal
basis.
Art. 11. (2) The user could send the request on the address below. The
request should contains an e-mail, name, address, telephone number and to point
out exactly what information want to get, change, update, hide or delete.
Art. 11. (3) The data subject could withdraw his or her consent at any
time in terms of:
- receiving e-mails from us. If the data subject does not want to receive
any marketing and advertisement emails in future, he or she could reject
receiving such letters from us following the instructions in our mails or to
send a request on office@galardo.bg
- sharing personal information by the Agency with our relates entities
for their marketing purposes. If a user prefers in the future the Company not
to share their personal data with our relates entities for the purpose of
direct marketing, they could reject such sharing by sending a request to the
following e-mail address: office@galardo.bg
Art. 12 GALARDO shall keep personal data for a period of time necessary
for the performance of the process purposes in the way it is described on this
Privacy Policy. At the end of the period all personal data shall be removed,
anonymised or aggregated.
Art. 13. GALARDO has the right to make changes or to update its Privacy
Policy for any reason ( not only but including: legislation changes,
explanations, indications, decisions, statements and orders connected with the
existing legislation ). All changes in this Privacy Policy shall be preliminary
declared by publishing them on the website of the Company.
Cookies
Art. 14. A cookie is a small piece of data that a website asks the user’s
browser to store on the computer so that the website can recognize the device.
The cookie allows the website to identify and remember the IP – address from
which the website is opened.
Art. 15. Cookies allow the website to identify its users. By them GALARDO
remembers the users and their preferences to recommend content that will be
interested to each of them.
Art. 16. In case users prefer to refuse cookies they could decline
cookies by modifying the settings in their browsers, could set the browsers to
alert them before accepting cookies or completely turn off your browsers to
receive cookies.
Read this for more information about cookies: Cookies Policy
Provided services
Art. 17. The Agency provides the following services: mediation for the
sale – purchase of real estate properties; mediation for real estate properties
rent;
Art. 18. On the website www.galardo.bg users can use GALARDOS ’s services
and view the available properties and their prices. All offers are prepared by
using information given by sellers, landlords, real estate entrepreneur,
investors, real estate agencies and other parties in relation or in partnership
and cooperation with GALARDO.
Art. 19. The Company proceeds all its contractual relations in connection
with the provided services by concluding a separate contract according to the
type of the service and the specific agreements with each contractor. By
signing such contract, each contractor agrees that the deal shall be made with
the mediation provided by the Agency.
Assigning and
signing contracts
Art.20. To use the intermediary services offered by GALARDO and get
acquainted with the available real estate base, Users use the website www.galardo.bg
Art. 21. The User and the Agency sign a separate contract for the order
and delivery of each service provided by GALARDO. The contract is valid from
the sign date and the negotiated terms are mandatory for the sides of the
contract for the validity period.
Art. 22 All contracts, agreements and annexes to contracts and agreements
as well all protocols, receipts and declarations are drawn up, according to the
regulations of the legislation in respect to the will of the parties, contain
the usual requisites imposed in the practice and are compliant with the
internal organization, the activity and acts of the Agency by conditions of
complete confidentiality of the data provided and in keeping with the policy
for the protection of personal data, conducted by GALARDO.
Prices of the
offered real estates
Art.23. (1) The prices of the real estates offered on this site are
listed from sellers, landlords, construction developers, investors, agencies and
other persons in contractual relations with the Agency.
Art. 23. (2) The prices of the offered real estates are in euro. As a
rule, prices include value added tax (VAT) unless in the offer is explicitly
stated. If the price is exclusive of VAT, this should be explicitly stated in
the offer.
Art. 23. (3) The agency has the right to change the prices announced on
the site in the offers for the offered real estates, as these changes will not
affect already concluded contracts unless in the specific contract has been
agreed that in case of price change, the amount of the commission fee is also
proportional due from the User of GALARDO.
Measures for money
laundering
Art. 24. The Company has endorsed Inner rules for control and prevention
of money laundering and terrorism financing on the grounds of art. 3(2), point
29 of Money Laundering Measures Law.
Art. 25. (1) Before establishing contractual relations the Agency is
obliged to identify each client – a party of a deal. The client must sign a
declaration template on the grounds of the Inner rules for control and
prevention of money laundering. The declaration completing is obligatory for
each client who is in commercial or in professional relations by opening a bank
account or making an operation or a deal over BGN 30 000 or the same amount in
other currency, or making an operation or a deal over BGN 10 000 available or
the same amount in other currency.
Art. 25. (2) The declaration for money origin has to be filled in cases
of making more than one operation or a deal which separately don’t cost over BGN
30 000 or the same amount in other currency, or over BGN 10 000 or the same
amount in other currency, but it is known that the operations or the deals are
related.
Unrequested
e-communications
Art. 26. Commercial communications within the meaning of the E-commerce
law are advertising or other communications presenting the services of a person
who engages in commercial activity or works a regular profession. As a trading
company, GALARDO has the legal right to send unrequested commercial
communications to the Users of www.galardo.com, representing offers and
advertisements, newsletters and inquiries. If you consent to our Terms and
Conditions, you agree to receive unrequested communications from the Agency.
Art. 27. Any User may send an electronic refusal of unrequested
communications form GALARDO and he / she is going to be deleted from our data
base. The User should inform the Agency in case he/she doesn’t want the Agency
to use its personal data for the purpose of the direct marketing.
Intellectual property
Art. 28. (1) All intellectual property rights over the items on GALARDO ’s
website are under the protection of Bulgarian legislation and cannot be used in
violation of said legislation. If the website includes items that are the
intellectual property of another party, which has assigned right of use to GALARDO
, that party will be listed as the holder of the rights over that property.
Art. 28. (2) The User’s right of access to GALARDO ’s website does not
include the rights to use or otherwise copy or reproduce information which is
subject to protection as intellectual property unless it concerns a small
volume of information that is not used in a commercial manner and in no way
damages the interest of the author or rights holder.
Art. 28. (3) In case of violation of intellectual property rights GALARDO
has the right to claim compensation for all direct and indirect damages.
Art. 28. (4) When viewing or using GALARDO ’s website Users should adhere
to these Terms and Conditions, Bulgarian legislation, Internet ethics, morals
and good practices. They should not damage others ‘good name and should not
incite towards criminal activity, should not violate others’ rights, including
intellectual property rights; the should not to call for violence against the
person or to spur racial, national, ethnic or religious enmity, not to preach
fascist or other anti-democratic ideology, not to violate any foreign property
or non-material rights, including intellectual property rights. They should
inform GALARDO for each violation and should not obstruct attempts to identify
other Users. They should not use their access in a damaging manner, for
purposes other than what it is provided for, should not prevent others from
accessing the website. They should not use information in GALARDO ’s databases
for the formation of their own database. They should not impersonate others or
mislead others about their identity. They should not violate these Terms and
Conditions in any other way.
Art. 28. (5) Except when explicitly agreed, Users are not allowed to
manipulate, use, delete, publish or disseminate the information on the website
of GALARDO in any way.
Art. 29. GALARDO has the right to deactivate or delete a User account in
case the User violates the intellectual property rights over the content of the
website – objects of intellectual property.
Responsibilities
Art. 30. (1) The Agency shall maintain appropriate technical and
organizational measures and ensure the protection of the personal data of its
Users by processing such data in accordance with Regulation (EC) No 2016/679
(EU).
Art. 30. (2) If necessary, the data protection measures are reviewed by GALARDO.
Art. 31. (1) GALARDO is not liable for technical issues due to Force
majeure circumstances or acts of God. GALARDO does not guarantee access at all
times and may run maintenance in a timeframe of its choosing. GALARDO is not
liable for damaging content on the website’s servers.
Art. 32. (1) This website may contain links to other websites. These
websites are provided for your convenience and information and as such you can
use them at your own discretion. The contents of these websites are not related
to GALARDO and we are not responsible for their contents.
Art. 32. (2) GALARDO is not liable for damages caused by errors, malware,
theft, unauthorized access to personal data or damages caused by using its
website or other related websites.
Art. 32. (3) In case of repeated violations of the Terms and Conditions
by an user who has agreed to them GALARDO can ban a User’s mobile device, email
or IP address.
Art. 32. (4) GALARDO is not liable for other Users’ offensive or illegal
conduct of other users of the website or third-parties.
Art. 32. (5) Users are obliged to use the Agency’s website in a way that
protects its doesn’t damage or endanger its employees and directors and to
prevent the occurrence of such.
Additional conditions
Art. 33. The agency has the right to change at any time the terms and
conditions for use of its website in the presence of legislative changes; the
introduction of new rules, the need of which has arisen in the Agency's
practice; the need to improve the quality of the services provided by the
Agency. Any changes will be published on the official page of the website and will
come into force on the day of their publication there, and from that moment it
is also considered that all Users are aware of the changes that are made. It is
users’ duty to check the terms of use periodically for updates.
Art. 34. All issues not regulated by the General Conditions shall be
settled in accordance with the applicable legislation of the Republic of
Bulgaria. The Bulgarian court is competent in any dispute. In case that any
clauses in these General Terms and Conditions relevant to the contracts or
their annexes governing the relationship between Users and the Agency are
either declared void or invalid, does not affect the validity of the contract
for the rest of the contract or the contract as a whole. Invalid clauses are
replaced by both parties with other valid ones, corresponding to the meaning
and purpose of the contractual provisions. In the absence of agreement on their
content, similar legal provisions governing similar relations apply by analogy.